Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.
I will be assisting you to fix the issue you are having.
May I know what troubleshooting have you done?
I can only give you a general answer, but I hope this helps.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Visit this link to start the account recovery process:
https://appleid.apple.com/. Choose Forgot Apple ID or password.
If you forgot your Apple ID, fill out this form:
Enter your first name, last name, and email address that you used to sign up for your Apple ID. If you made a mistake try again. If the email address you entered doesn't work, try a different one. Do you have an old email address that doesn't work anymore? Try it in case your Apple ID is tied to it.
Note: If your mobile number is ***** Apple ID, these steps won't work.
Didn't get the password ***** email? See if the suggested fixes on this page will work:
Still can't get in? Please call this number to verify the ownership of the account.
Answer as many questions as you can. Once you have been verified as the account owner, the password ***** be reset:
1-***-***-**** - USA
1-***-***-**** - Canada