How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask James K. Your Own Question
James K.
James K., Consultant
Category: Computer
Satisfied Customers: 8295
Experience:  Technical Director of IT Company
20304743
Type Your Computer Question Here...
James K. is online now

I cannot acess my ebay account, When I try to log in it will

Customer Question

I cannot acess my ebay account
JA: What exactly are you having trouble accessing?
Customer: When I try to log in it will not allow me
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: A "Q" laptop windows 7
JA: What's the brand/model of your laptop?
Customer: Sorry lost the line. it is a COMPAQ PRESORIO cq57
JA: What have you tried so far with your HP? Have you installed any updates recently?
Customer: no tried numerous times to enter my logon data including the password, sometimes i get in but the information is just garbled
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Don't think so
Submitted: 15 days ago.
Category: Computer
Expert:  James K. replied 15 days ago.

Hello

My name is James

Welcome to Just Answer, I am sorry you are having a techincal Issue

I know these can be Frustrating, I will be working with you to fix these issues to get you fixed up ASAP

Let me know when you are ready to continue

Cheers James

Expert:  James K. replied 15 days ago.

Thanks Please do 2 things

1) https://www.ebay.co.uk/help/account/changing-account-settings/reset-password?id=4197

Reset your sign in details using the above link

2) Reset your browser

https://kb.iu.edu/d/bexh

Choose your browser Chrome .Firefox etc and then reset , reboot and try and log in

Cheers James