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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 8295
Experience:  Technical Director of IT Company
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I cannot acess my ebay account, When I try to log in it will

Customer Question

I cannot acess my ebay account
JA: What exactly are you having trouble accessing?
Customer: When I try to log in it will not allow me
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: A "Q" laptop windows 7
JA: What's the brand/model of your laptop?
Customer: Sorry lost the line. it is a COMPAQ PRESORIO cq57
JA: What have you tried so far with your HP? Have you installed any updates recently?
Customer: no tried numerous times to enter my logon data including the password, sometimes i get in but the information is just garbled
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Don't think so
Submitted: 15 days ago.
Category: Computer
Expert:  James K. replied 15 days ago.


My name is James

Welcome to Just Answer, I am sorry you are having a techincal Issue

I know these can be Frustrating, I will be working with you to fix these issues to get you fixed up ASAP

Let me know when you are ready to continue

Cheers James

Expert:  James K. replied 15 days ago.

Thanks Please do 2 things


Reset your sign in details using the above link

2) Reset your browser

Choose your browser Chrome .Firefox etc and then reset , reboot and try and log in

Cheers James