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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 68168
Experience:  Over 15 years of consulting to the IT industry
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I can not access my email, [email protected], I keep

Customer Question

hi I can not access my email
JA: Are you logged into your email account on any other devices?
Customer:***@******.***
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I keep trying to access , and saying doesn't recognize this email
JA: Anything else you want the Email Expert to know before I connect you?
Customer: i have this email email for almost 2 years I can not remember the questions
Submitted: 15 days ago.
Category: Computer
Expert:  Richard replied 15 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://www.bt.com/forgotmypassword
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you

Customer: replied 15 days ago.
couldn't do it as I looks like I can not remember the security questions
Expert:  Richard replied 15 days ago.

ok, then please call 0800 800 150 and have it reset over the phone please.

Customer: replied 15 days ago.
this is rodiculs
I jst sign in for memeber ship which I never had and now you are asking £22 . no thanks for your support
Expert:  Richard replied 15 days ago.

please call 0800 800 150 and have it reset over the phone please.