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Here's how you can fix the issue.
If you don't know your Apple ID, you can look up your Apple ID by entering the full name and email address associated with your Apple ID. >> https://iforgot.apple.com/appleid#!§ion=appleid
If you forgot your password, you can use this link to reset it. >> https://iforgot.apple.com/password/verify/appleid
Another option is to talk to Apple now >> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Please let me know if you have follow up questions. Thank you.