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Thank you for your question. My name is ***** ***** I look forward to assisting you.I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please use my link below to reset the passwordhttps://www.facebook.com/login/identifyOnce the password ***** ***** try to sign into the account.If it fails, then please use this form to try to further verify yourself.https://www.facebook.com/help/contact/283958118330524And allow up to 5 working days to reply. If they do not you would need to create a new account sorry.
Please let me know exactly what happensThank you