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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 68168
Experience:  Over 15 years of consulting to the IT industry
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Since I updated my iPad last week I cannot get into my email

Customer Question

Since I updated my iPad last week I cannot get into my email or Facebook accounts. I have put the passwords that I have for these. But it is saying incorrect password.
JA: What Operating System (OS) are you running on your computer or device?
Customer: Not sure what you mean
JA: The Software Technician will be able to walk you through that. When did you last update your Facebook software?
Customer: probably quite a while ago
JA: Anything else you want the Software Expert to know before I connect you?
Customer: i just need help to recover these accounts please, I’ve tried for days but unfortunately nothing has worked
Submitted: 15 days ago.
Category: Computer
Expert:  Richard replied 15 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://www.facebook.com/login/identify
Once the password ***** ***** try to sign into the account.
If it fails, then please use this form to try to further verify yourself.
https://www.facebook.com/help/contact/283958118330524
And allow up to 5 working days to reply. If they do not you would need to create a new account sorry.

Please let me know exactly what happens
Thank you