How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 9510
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
14934061
Type Your Computer Question Here...
Jerry Hannell is online now

I updated my iPad last week and since then I have not been

Customer Question

I updated my iPad last week and since then I have not been able to get into my email or Facebook accounts, I’ve put in the passwords I had for these, but it is saying incorrect
JA: What Operating System (OS) are you running on your computer or device?
Customer: Not too sure
JA: When did you last update your Facebook software?
Customer: Quite a while ago
JA: Anything else you want the Software Expert to know before I connect you?
Customer: Just help
Submitted: 22 days ago.
Category: Computer
Expert:  Jerry Hannell replied 22 days ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Expert:  Jerry Hannell replied 20 days ago.

Hello sir/madam,

Can you please try to reset the passwords of your email address and your Facebook account?

If something goes wrong, please let me know.