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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 68272
Experience:  Over 15 years of consulting to the IT industry
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My Internet is coming and going for past month or so but now

Customer Question

Hi Pearl. My Internet is coming and going for past month or so but now is gone altogether
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: It's not connected to a computer just house phone and tb
JA: Who makes your router?
Customer: Tv
JA: What have you tried so far?
Customer: Sky
JA: Anything else you want the Network Expert to know before I connect you?
Customer: Unplugged everything. It's back now but will only last few mins
Submitted: 19 days ago.
Category: Computer
Expert:  Richard replied 19 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the wifi router (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the wifi router, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 19 days ago.
Hi Richard, thanks
Customer: replied 19 days ago.
No thanks
Expert:  Richard replied 19 days ago.

Can you please remove the power to the wifi router (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the wifi router, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 19 days ago.
Hi Richard, it is back on now but I have done this before and it will only stay on for a while
Expert:  Richard replied 19 days ago.

If the problem returns let me know please