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My name is James
Welcome to Just Answer, I am sorry you are having a techincal Issue
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We need to reset your Password ***** your Apple ID Please do this
Open the web browser and go to appleid.apple.com.Click 'Reset your password'.Enter your Apple ID and click Next.Choose Email authentication or Answer Security Questions and click Next.Click Reset Password ***** the email, or enter the security questions.If that Fails then Please
Click Above and choose your location to Receive a phone Call