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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 8378
Experience:  Technical Director of IT Company
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Following an update on my iphone I have been unable to

Customer Question

Following an update on my iphone I have been unable to access it and only receiving incoming calls. I entered the password ***** answered 2 security questions and then I was told to verify the email address with my Apple ID to turn on two-factor authentification. An email with a verification code would then be sent to***@******.***. This is the email address I was provided with by Apple and is not my usual email which is***@******.***. I have tried to access the email address provided by Apple but this has not been recognised.
JA: When did you last change your password ***** Apple ID?
Customer: When I received my iphone
JA: Did you try resetting through Apple's online account reset tool?
Customer: No
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: No
Submitted: 22 days ago.
Category: Computer
Expert:  James K. replied 22 days ago.


My name is James

Welcome to Just Answer, I am sorry you are having a techincal Issue

I know these can be Frustrating, I will be working with you to fix these issues to get you fixed up ASAP

Let me know when you are ready to continue

Cheers James

Expert:  James K. replied 22 days ago.

We need to reset your Password ***** your Apple ID Please do this

Open the web browser and go to
Click 'Reset your password'.
Enter your Apple ID and click Next.
Choose Email authentication or Answer Security Questions and click Next.
Click Reset Password ***** the email, or enter the security questions.
If that Fails then Please

Click Above and choose your location to Receive a phone Call

Cheers James