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Tech Raksh
Tech Raksh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 5604
Experience:  Customer support Engineer
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Using an old dell laptop, cannot log into my yahoo mail,

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Hi, using an old dell laptop, cannot log into my yahoo mail, says it doesnt recognise my email address !
JA: Are you logged into your Yahoo account on any other devices?
Customer: my iphone just has B TEmail app on it
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: NO
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No

Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is***** am happy to be assisting you today.

I am sorry to hear that you are having trouble login to your Yahoo account. Hopefully, we can get this resolved quickly.

Option 1: Reset the password ***** the below steps and try to login using a new password.

1. Click on the recovery link below and enter the email address with which you are facing the issue and click continue.

https://login.yahoo.com/forgot?lang=en-IN&intl=in

2. You can choose an option to get a text message to your phone or an email sent to your back up email account to reset the password.

3. Once you get the code or the password ***** link, you can follow the onscreen instructions to reset the password.

4. Try to re-login using the new password.

Customer: replied 17 days ago.
Still no luck, refuses to recognise my email address

I am sorry for what you are facing. In that case, I suggest you to use the below link to get connected with Yahoo customer service. They will be able to help you to recover the account for you.

https://subscriptions.yahoo.com/products/yahoo-account-pro-help?ncid=mbr_*****************

Tech Raksh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 5604
Experience: Customer support Engineer
Tech Raksh and 5 other Computer Specialists are ready to help you
Customer: replied 16 days ago.
Yahoo still does not recognise my email address cheers Stu

Hello,

My name is ***** ***** experienced Microsoft & Cisco certified Tech Expert.

I accepted your remote assistance request made on JustAnswer platform.

In-order to start the Secure Remote Assistance, kindly download and open Elcinor Secure Remote Assistance application from the following link on your Windows Computer:

http://www.justanswer.com/remotedesktop/join.aspx?Session=fb3a45ba-86c6-4fa6-84c2-6a33343a4280

Session ID:9016

Customer: replied 12 days ago.
Resolved logged into MyBT and changed password.