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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 9510
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I’ve just had iPhone and iPad stolen and have picked up my

Customer Question

Hi I’ve just had iPhone and iPad stolen and have picked up my new iPhone and am trying to set it up but have forgot password ***** iCloud email?
JA: Are you logged into your email account on any other devices?
Customer: no, they were only 2 devices set up to my icloud
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: yes I think so
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 22 days ago.
Category: Computer
Expert:  Jerry Hannell replied 22 days ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Customer: replied 22 days ago.
Ready
Customer: replied 22 days ago.
No
Customer: replied 22 days ago.
Hello
Expert:  Jerry Hannell replied 22 days ago.

Can you please open this page:

https://iforgot.apple.com/password/verify/appleid

and follow on-screen instructions carefully?

Customer: replied 22 days ago.
What’s happening, it’s asking for my iCloud email and I’ve explained I’ve forgotten it
Expert:  Jerry Hannell replied 22 days ago.

Did you forget your Apple ID?

Customer: replied 22 days ago.
I have no Apple ID or password? The link you’re sending me is asking for them
Customer: replied 22 days ago.
Know I don’t want to pay another £22 pound
Customer: replied 22 days ago.
Is this a con
Expert:  Jerry Hannell replied 21 days ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.