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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 68272
Experience:  Over 15 years of consulting to the IT industry
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For some reason, I cannot access my e' bay account. Formerly

Customer Question

For some reason, I cannot access my e' bay account. Formerly I could make purchases through pay pal etc. No difficulty. Suddenly not now.. I cannot remember for sure the password ***** used when I opened the account. Perhaps an issue why I cannot resolve problem now. Or do I just abandon and rely on Amazon
JA: When could you last open your PayPal software?
Customer: Must be near a week I have been trying to navigate and straighten out the problem. On one occasion on screen I had the message I was blocked for too many attempts.
JA: Did you recently update your software or Operating System (OS)?
Customer: No, everything has remained the same laptop
JA: Anything else you want the Software Expert to know before I connect you?
Customer: No, I would not know where to start. I am not that savvy with the media.
Submitted: 19 days ago.
Category: Computer
Expert:  Richard replied 19 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://www.ebay.com/help/account/account-account-settings/password?id=4197
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you