How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask SaloniM Your Own Question
SaloniM
SaloniM, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 259
Experience:  Expert
110384226
Type Your Computer Question Here...
SaloniM is online now

I am having a problem withmy tv, Samsung nb UE40EH5000K 12

Customer Question

I am having a problem withmy tv
JA: What's the brand and model number of your TV? How old is it?
Customer: Samsung nb UE40EH5000K 12 years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: problem only on the main tv.; I can only get freevioew and even then only channels 1 and 2
JA: How long has this been an issue with your Samsung? What happened right before this?
Customer: two days, nothing happened. I haver checked the modem and checked the cable connections
JA: Anything else you want the TV Expert to know before I connect you?
Customer: I think that covers everything
Submitted: 19 days ago.
Category: Computer
Expert:  SaloniM replied 19 days ago.

Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know with whom I have the pleasure of speaking with?

Expert:  SaloniM replied 18 days ago.

May I know the exact issue you're facing with your TV?

Expert:  SaloniM replied 18 days ago.

Without the information requested  in my previous response, I can only give you a general answer, but I hope this helps.

Please follow the below steps to resolve the issue.

  1. Press Menu.
  2. Select Broadcasting and press OK.
  3. Select Autotuning and press OK.
  4. Select Aerial (air) and press OK.
  5. Select Channel type (digital).
  6. Select Scan and press OK.

Hope it helps.
Kind Regards,

Saloni