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Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
May I know with whom I have the pleasure of speaking with?
May I know the exact issue you're facing with your TV?
Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.
Please follow the below steps to resolve the issue.
Hope it helps.Kind Regards,