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I’m sorry to hear you're having trouble with your speaker. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the speaker (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the speaker, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, let the speaker run out of power then try please
I am sorry to hear that.
It is the internal mainboard in the speaker that has faulted.
I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.