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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 68168
Experience:  Over 15 years of consulting to the IT industry
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I have recently the need to update my email.

Customer Question

Hello. I have recently the need to update my email.***@******.***
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Gmail
JA: How do you usually access Gmail? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: Not sure where to go?
JA: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?
Customer: I suspect the Techie will advise me
Submitted: 14 days ago.
Category: Computer
Expert:  Richard replied 14 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://accounts.google.com/signin/recovery
Once the password ***** ***** try to sign into the account.

Let me know how you go please

Thank you