How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 68329
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

Can I verify my email address without going through my

Customer Question

Can I verify my email address without going through my husband’s account, is this possible, he set up my account originally when he bought my phone years ago
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: his is outlook mine is live.com
JA: How do you usually access Outlook? On a phone or tablet, or through a web browser?
Customer: on my phone and my kindle
JA: What troubleshooting have you tried?
Customer: i tried putting my password ***** then it said I have to reset it going through his outlook account
JA: Anything else you want the Email Expert to know before I connect you?
Customer: we are sepersted
Submitted: 21 days ago.
Category: Computer
Expert:  Richard replied 21 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://account.live.com/password/reset
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you