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SaloniM
SaloniM, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 261
Experience:  Bachelor of Computer Applications
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I need help to release a number from the guardian system, I

Customer Question

I need help to release a number from the guardian system, I followed the instructions asked for access pin member I believe I never had one if I had I have lost it my issue is very urgent and I am 81 years old looking for the car sat in the mat solution
JA: What exactly are you having trouble accessing?
Customer: I am being ask for the access PIN number which I don’t have
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: It’s a telephone not a computer
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: It’s a telephone not a computer
Submitted: 23 days ago.
Category: Computer
Expert:  SaloniM replied 23 days ago.

Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know with whom I have the pleasure of speaking with?

Customer: replied 23 days ago.
Abraham Hill
Customer: replied 23 days ago.
No
Customer: replied 23 days ago.
I have no wish to spend any money on a simple task I am asking you to resolve
Expert:  SaloniM replied 23 days ago.

Hi Abraham,

Please Factory reset your phone, once done the pin is returned to 0000.

If it doesn't work please contact BT helpline at 0871(###) ###-####

Hope this help.

Kind Regards,

Saloni