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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 68193
Experience:  Over 15 years of consulting to the IT industry
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I’ve got a problem with my tv..can you help, Hang on a min

Customer Question

Hi, I’ve got a problem with my tv..can you help
JA: What's the brand and model number of your TV? How old is it?
Customer: Hang on a min as i’ve git to go upstairs
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: It’s a JVC tv but it was working perfectly ok yesterday morning & then last night the problem began
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no, I think it would be better to explain to them, thank you
Submitted: 14 days ago.
Category: Computer
Expert:  Richard replied 14 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please