How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 7640
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now

I cannot access my BT e mail, My mobile phone, don't know,

This answer was rated:

I cannot access my BT e mail
JA: Are you logged into your email account on any other devices?
Customer: My mobile phone
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: don't know, sorry
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no thank you

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out.

are you facing password ***** with the bt email

Customer: replied 23 days ago.
I haven't been able to access it for months
Customer: replied 23 days ago.
please

may i know your bt email address

Customer: replied 23 days ago.
No I dont want to pay anymore
Customer: replied 23 days ago.

Secure Remote Assistance is an optional premium service. If you get a popup for the same on your screen, its your choice to choose it or not. These popups are generated by the website and not me to offer customers with additional services. You may ignore the popup.
I will continue to assist you on chat.

Customer: replied 23 days ago.
I thought once I paid the £5 you would fix it for me

do you still have your internet service from BT

Customer: replied 23 days ago.
Are you saying the, unless I pay the extra £22 you cannot fix it for me
Customer: replied 23 days ago.
I suppose I do
Customer: replied 23 days ago.
well then please refund my £5

please provide the below details for the password *****

your post code, date of birth and mother's maiden name

you may reset your BT password ***** the link below

https://my.bt.com/s/apps/appsselfserve/index.html#/forgotPassword

Customer: replied 23 days ago.
CO4 0XB, 19th August 1944, Shopland

you may reset your BT password ***** the link below

https://my.bt.com/s/apps/appsselfserve/index.html#/forgotPassword

Customer: replied 23 days ago.
still cannot get into my BT e mail, it keeps taking me to Yahoo , totally fed up
Customer: replied 23 days ago.
Sorry but all I can access is yahoo which is the same as before
Customer: replied 23 days ago.
Are you still there ???
Customer: replied 23 days ago.
Are you still there ????

i ma sorry for the delay

just got your response on my end

let me try a reset on my end

please try to access your email at the link below

https://home.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fsignin1.bt.com%2Fbtmail%2Fsecure%2Femaillogin

use the password *****@2020

Customer: replied 23 days ago.
It says I need to update my browser because I still cant access my e mails, how do I do that please
Customer: replied 23 days ago.
As nothing seems to have been done and you have not responded please refund my £5

which browser are you using

try using chrome browser

if you dont have chrome installed, you may download and install it from link below

https://www.google.com/chrome/?brand=CHBD&gclid=CjwKCAiAkan9BRAqEiwAP9X6UU59T7z3tH4pur8poomTDLh_GWK6l0lt66N9c4bnBWYoPU4SY2KeuBoCCdAQAvD_BwE&gclsrc=aw.ds

Customer: replied 23 days ago.
I've no idea dont even know what a browser is

do you access your email on phone or computer or both

Customer: replied 23 days ago.
Both
Customer: replied 23 days ago.
On my laptop it cant recognise my password ***** is the same one I've always used
Customer: replied 23 days ago.
Sorry but I still cant access my e mails from BT so please refund my monies of £5 because nothing has been done

on your laptop, do you access your email in browser or in outlook

if you dont want my assistance

you may contact customer service at link below

http://ww2.justanswer.com/help

else let me know on your laptop, do you access your email in browser or in outlook and i can assist you further

Michelle and 4 other Computer Specialists are ready to help you
Customer: replied 22 days ago.
My problem was not sorted,
Customer: replied 22 days ago.
Total waste of £5
Customer: replied 16 days ago.
I have not rated 5stars, it wont let me rate 1 which is all I want to do