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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 68241
Experience:  Over 15 years of consulting to the IT industry
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Will not boot up. When I enter my iCloud password nothing

Customer Question

Will not boot up. When I enter my iCloud password ***** happens the screen just says use an iCloud password. I am.
JA: What exactly are you having trouble accessing?
Customer: Just want to get beyond my sign-on screen
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Apple iMac. OS operating system
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: No
Submitted: 17 days ago.
Category: Computer
Expert:  Richard replied 17 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.
Then connect the power cable, power it on and tell me how it now functions.
Please let me know the results.
Thank you

Customer: replied 17 days ago.
Did as you asked. Sign On screen appears plus request to enter Log In password. Click on that and nothing. Cursor is moving but error message says use iCloud password....I am
Expert:  Richard replied 17 days ago.

Shut down your Mac.

Find Command (⌘), Option, P, and R on your keyboard.

Turn on your Mac.

Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.

Hold these keys until the computer restarts and you hear the startup sound for a second time.

Release the keys.

Tell me how it then functions please