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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 288
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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My super fast broadband is sometimes non existant. My

Customer Question

My super fast broadband is sometimes non existant. My husband last night could not get on a game when he left the front room. My mobile phone, even while in the house goes to 4G. there has been a problem with the box outside the house, as someone has been taking a pot shot at it with a pellet gun, to which to Police 2 months ago investigated.
JA: When were you last able to use your phone?
Customer: Use it all the time. like today
JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: yes we did one already
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: Very low speed, and its supposed to be super fast.
Submitted: 20 days ago.
Category: Computer
Expert:  James K. replied 20 days ago.


My name is James

Welcome to Just Answer, I am sorry you are having a techincal Issue

I know these can be Frustrating, I will be working with you to fix these issues to get you fixed up ASAP

Let me know when you are ready to continue

Cheers James

Expert:  James K. replied 20 days ago.

Who is your Boardband provider?