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Anikesh G
Anikesh G,
Category: Computer
Satisfied Customers: 888
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
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Bought now stick with sports pass. Got as far e, Bought now

Customer Question

Bought now stick with sports pass. Got as far e
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Bought now stick with 1 month sport. Got to entering code but keeps saying password ***** ***** Severs]al tries to get new password but no email link received
JA: Anything else you want the Email Expert to know before I connect you?
Customer: have entered card details 3 times, now concerned will be charged although the stick came with 1 month sport paid
Submitted: 13 days ago.
Category: Computer
Expert:  Anikesh G replied 13 days ago.

Hi there and welcome to Just Answer tech support, I'm expert Ashu. I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know with whom I have the pleasure of speaking with?

Customer: replied 13 days ago.
David
Expert:  Anikesh G replied 13 days ago.

Nice to meet you David.

May I know what exact issue are you facing with your Stick?

Customer: replied 13 days ago.
Screen now just shows linking with please wait, goes on forever
Expert:  Anikesh G replied 13 days ago.

Could you please send me a screenshot of the screen?

Customer: replied 13 days ago.
Sorry I can’t but it’s just a blue rectangle with linking... pleas wait.
Expert:  Anikesh G replied 13 days ago.

Please restart your device and see if it helps.

Let me know how it goes.

Customer: replied 13 days ago.
I have restarted but ends up the same. I can't get a link to a new password ***** now
Expert:  Anikesh G replied 13 days ago.

Thank you for accepting the remote assistance.

Your question is now open to all the experts, someone soon will join you and will fix this issue remotely for you.

Customer: replied 13 days ago.
I think the now stick must be faulty. I will close down now. I don't wish to continue with the contact and wish to cancel it
Expert:  Anikesh G replied 13 days ago.

Please follow the below link to recover your Now TV password:-

https://help.nowtv.com/article/forgotten-password