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Hi there and welcome to Just Answer tech support, I'm expert Ashu. I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
May I know with whom I have the pleasure of speaking with?
Nice to meet you David.
May I know what exact issue are you facing with your Stick?
Could you please send me a screenshot of the screen?
Please restart your device and see if it helps.
Let me know how it goes.
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