How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Mian-Wisal Ahmad Your Own Question
Mian-Wisal Ahmad
Mian-Wisal Ahmad, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2697
Experience:  Field Engineer at DWP Group
Type Your Computer Question Here...
Mian-Wisal Ahmad is online now

I am unable to get access to my EMails the same page keeps

Customer Question

I am unable to get access to my EMails the same page keeps appearing on my screen
JA: Are you logged into your email account on any other devices?
Customer: I only have a mini lpad
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I am 82years of age and finding this difficult
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Not really thanks
Submitted: 23 days ago.
Category: Computer
Expert:  Mian-Wisal Ahmad replied 23 days ago.

Hi, my name is***** to Just Answer. I understand how you feel. That sounds frustrating. Hopefully, we can get this resolved quickly.

Please ignore the optional premium request of secure remote which is automatically generated by the site (not by me). I’m okay with chat.

Tap the Mail app icon located in the Dock on the Home screen, which displays the number of unread e-mails in your inbox in a red circle. Tap a message to read it. If you need to scroll to see the entire message, just place your finger on the screen and flick upward to scroll down.