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SaloniM
SaloniM, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 260
Experience:  Expert
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Dear, i can’t open my Facebook I forget my password The

Customer Question

Hey dear Hi
JA: Hi. How can I help?
Customer: i can’t open my Facebook I forget my password ***** asking for passport to prove it but I was send it but don’t answer indeed open right now
JA: When could you last open your Facebook software?
Customer: Tonight I was change my phone that’s y I will try In my new phone
JA: Did you recently update your software or Operating System (OS)?
Customer: I don’t know what’s that
JA: Anything else you want the Software Expert to know before I connect you?
Customer: No
Submitted: 19 days ago.
Category: Computer
Expert:  SaloniM replied 19 days ago.

Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know with whom I have the pleasure of speaking with?

Customer: replied 19 days ago.
Hi I can’t open my Facebook
Customer: replied 19 days ago.
Aram
Customer: replied 19 days ago.
Hey
Expert:  SaloniM replied 19 days ago.

Hi Aram, may I know the exact issue you're facing?

Customer: replied 19 days ago.
I can’t open my Facebook
Customer: replied 19 days ago.
Expert:  SaloniM replied 19 days ago.

Please, follow the link below to reset your Facebook password ***** your recovery options.

Click the following link: www.facebook.com/recover.php

Thank you so much for giving me the opportunity to help you. I really appreciate your patience through this process. My goal is to provide you with excellent service. Please feel free to reply with any questions.

Hope it helps.

Kind Regards,

Saloni

Customer: replied 19 days ago.
They asking for ID but all ready idid
Expert:  SaloniM replied 19 days ago.

You have to enter the email ID which you've used to create your Facebook account.

Customer: replied 19 days ago.
But my ID and my account it’s deferent name but I can see my pictures same
Expert:  SaloniM replied 19 days ago.

The only option left is to report this login issue to the Facebook Account Security team, I can give you their official contact form to fill out and send in the request

Here is the official link to fill out - https://www.facebook.com/help/contact/357439354283890

Hope it helps.
Kind Regards,

Saloni

Customer: replied 19 days ago.
All right thank you
Expert:  SaloniM replied 19 days ago.

I am glad I was able to help. Have a great day.

Kind Regards,

Saloni

Customer: replied 19 days ago.
U2
Expert:  SaloniM replied 19 days ago.

Thank you again for visiting JustAnswer.It has been a pleasure to assist you.

Kind Regards,

Saloni