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I have a powerpoint presentation but I can't get the audio

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I have a powerpoint presentation but I can't get the audio files (some recorded voice over audio files) to play properly when the embedded video files play. can you help and advise please?

Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know with whom I have the pleasure of speaking with?

Customer: replied 15 days ago.
My name's David

Hi David, please follow the below steps to resolve the issue.

Make Sure the File Format Is Supported

If you are not using one of the following supported audio file formats, consider converting it to a recommended format and then reinserting it in the presentation.

The following audio file formats are supported in PowerPoint:

  • AIFF Audio file, .aiff
  • AU Audio file, .au
  • MIDI file, .mid or .midi
  • MP3 Audio file, .mp3
  • Advanced Audio Coding—MPEG-4 Audio file, .m4a, .mp4
  • Windows Audio file, .wav
  • Windows Media Audio file, .wma

Optimize Media

Optimizing your audio media for compatibility is the best way to resolve audio playback issues when you share your PowerPoint presentation.

  1. Go to File.

  2. Select Info.

  3. Select Optimize Compatibility.

    If Optimize Compatibility appears, your media format may have compatibility issues on another device. If it doesn't appear, there are no compatibility issues and the presentation is ready to be shared.

  4. Wait while PowerPoint optimizes your audio. Once it's done, select Close.

Compress Audio Files

Embedding audio files rather than linking to them will guarantee playback. This increases the size of your presentation, but compressing your audio files helps save space.

  1. Go to File.

  2. Choose Info.

  3. Select Compress Media.

  4. Choose the audio quality option you want to apply and wait while PowerPoint compresses your media files.

  5. Select Close when the process is complete.

Hope it helps.
Kind Regards,


Customer: replied 15 days ago.
they are .wav files, but I've now paid for a secure remote assistant. Can you help with this or does JustAnswer need to find me someone else?

Thanks for requesting a remote session.

Your remote request is open to all the experts now, someone soon will take your system on remote and will fix it for you.

Customer: replied 15 days ago.
Is someone around to help me???

Your remote request assistance is open to all the experts now.

Please wait until the right expert connects with you remotely and fix your issue.

Customer: replied 15 days ago.
I've been waiting for over and hour an a half. Terrible service.

Sorry for the inconvenience caused. Please wait until the right expert connects with you remotely.

Kind Regards,


Category: Computer
Satisfied Customers: 258
Experience: Expert
SaloniM and 3 other Computer Specialists are ready to help you

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