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SaloniM
SaloniM,
Category: Computer
Satisfied Customers: 258
Experience:  Expert
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The video on facetime drops out leaving just audio and a

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Hello, the video on facetime drops out leaving just audio and a black screen.
JA: When was the last time you updated the Operating System (OS) on your Apple device?
Customer: I had it at Christmas 2019, but was second hand.
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: Nope

Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know with whom I have the pleasure of speaking with?

Customer: replied 13 days ago.
Margaret Banks

Hi Margaret, please follow the below steps to resolve the issue.

Check that you haven't accidentally chosen an audio-only call. This is perhaps the most innocent reason why you can sometimes see a black screen when using FaceTime. When you make an audio-only call, you see a FaceTime button in the middle of the screen when speaking. Select this button to switch to a video call.

Hope it helps.
Kind Regards,

Saloni

Customer: replied 13 days ago.
What's next?

Please follow the above steps and let me know if that resolves the issue.

Hope it helps.
Kind Regards,

Saloni

Customer: replied 13 days ago.
What happens next?

Please follow the below steps and let me know if that resolves the issue.

Check that you haven't accidentally chosen an audio-only call. This is perhaps the most innocent reason why you can sometimes see a black screen when using FaceTime. When you make an audio-only call, you see a FaceTime button in the middle of the screen when speaking. Select this button to switch to a video call.

Hope it helps.
Kind Regards,

Saloni

Customer: replied 13 days ago.
Hello?

Please let me know if you're getting my previous messages.

Customer: replied 13 days ago.
What's happening?

Hi Margaret , May I know that are you able to see my previous messages?

SaloniM,
Category: Computer
Satisfied Customers: 258
Experience: Expert
SaloniM and 9 other Computer Specialists are ready to help you

Welcome to JustAnswer.com a Question & Answer Paid Service. My name is ***** ***** JustAnswer Expert and I will be assisting today.

Hello, let me try to help you check the issue with facetime.