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Hi Margaret, please follow the below steps to resolve the issue.
Check that you haven't accidentally chosen an audio-only call. This is perhaps the most innocent reason why you can sometimes see a black screen when using FaceTime. When you make an audio-only call, you see a FaceTime button in the middle of the screen when speaking. Select this button to switch to a video call.
Hope it helps.Kind Regards,
Please follow the above steps and let me know if that resolves the issue.
Please follow the below steps and let me know if that resolves the issue.
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Hi Margaret , May I know that are you able to see my previous messages?
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Hello, let me try to help you check the issue with facetime.