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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 68193
Experience:  Over 15 years of consulting to the IT industry
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My phone is not picking up satellites for Google maps,

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My phone is not picking up satellites for Google maps
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: Samsung a40 don't know os
JA: How long has this been going on with your A40? What have you tried so far?
Customer: 5 days but playing up a couple of times. Reloaded a couple of new apps
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: Not really

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the phone until you see a menu and choose power off.
Then power on the phone and tell me if it still has the problem.
Thank you

Richard and 6 other Computer Specialists are ready to help you
Customer: replied 13 days ago.
Still same problem

Please click this link

https://join.zoho.eu/3211069451

and open the file that downloads

Customer: replied 13 days ago.
Why do I have to do all these things can't you just tell me

I am not sure what you mean sorry, the instructions are

Please click this link

https://join.zoho.eu/3211069451

and open the file that downloads

Customer: replied 13 days ago.
What is happening

I have been sending you instructions to do, do you see these?

Customer: replied 13 days ago.
No

Ok, I repeated them again below

Please click this link

https://join.zoho.eu/3211069451

and open the file that downloads

As you now see, Google Maps is showing you your location, the GPS is now working

Customer: replied 13 days ago.
Are you still working on it

Your phone locked but

As you now see, Google Maps is showing you your location, the GPS is now working

Customer: replied 13 days ago.
How long now

As you now see, Google Maps is showing you your location, the GPS is now working

Customer: replied 13 days ago.
Have you finished now

yes, As you now see, Google Maps is showing you your location, the GPS is now working

Customer: replied 13 days ago.
Is my phone safe now

yes it is

Customer: replied 13 days ago.
Thank you for your assistance

You are welcome