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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 68193
Experience:  Over 15 years of consulting to the IT industry
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I keep losing my internet connection. Lenovo Ideacentre.

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I keep losing my internet connection.
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Lenovo Ideacentre. Windows 10
JA: How long has this been going on with your IdeaCentre? What have you tried so far?
Customer: A couple of days Checked all the connections and reset the hub
JA: Who makes your router, and what device(s) are you connecting to it?
Customer: Sky. Just my desktop computer
JA: What have you tried so far with your router or your Lenovo?
Customer: Reset the router.
JA: Anything else you want the Network Expert to know before I connect you?
Customer: No thanks

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.
Then connect the power cable, power it on and tell me how it now functions.
Please let me know the results.
Thank you

Customer: replied 12 days ago.
Internet button initially on amber. Now gone to white as normal - for the time being! It has done this previously then gone off again

ok, let me know if it goes off again please

Richard and 8 other Computer Specialists are ready to help you
Customer: replied 12 days ago.
Thank you. I will Very helpful so far.

You are welcome