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SaloniM, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 260
Experience:  Expert
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Unable to type anything onto the screen with the keypad,

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Unable to type anything onto the screen with the keypad
JA: What device or product does this involve?
Customer: Dell laptop Latitude E6330
JA: What's the model and Operating System (OS) of your Dell?
Customer: E6330 windows 7
JA: What have you tried so far with your Dell? Have you installed any updates recently?
Customer: All updates recently installed
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no

Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know with whom I have the pleasure of speaking with?

Customer: replied 18 days ago.

Hi Paul, may I know the exact error message you're getting?

Customer: replied 18 days ago.
I cant see an error message

Please click on the below link and follow the instruction to get the issue resolved.

Hope this help.

Kind Regards,


Customer: replied 18 days ago.
whats happening

Hi Paul, Have you tried the steps provided my me earlier.

Customer: replied 18 days ago.
I have but it was no help

In this case, it seems like there is an issue with the hardware side not in software. You can directly contact dell customer support using the number 0800(###) ###-#### They will assist you with this and help you to resolve the issue.

Hope it helps.
Kind Regards,


SaloniM, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 260
Experience: Expert
SaloniM and 10 other Computer Specialists are ready to help you

Welcome to a Question & Answer Paid Service. My name is ***** ***** JustAnswer Expert and I will be assisting today.

Hello, let me try to help you check the issue with Dell laptop Latitude E6330.

Please help me open this link: on your computer to install Anydesk remote tool. On the web-page click on free download to install anydesk remote tool.

Once the remote tool are installed, Open AnyDesk and on the Left top corner you will see the note "This Desk can be accessed by this address" you can give me the 9 digit address number so I can remote in.