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Ricky- Expert Tech
Ricky- Expert Tech, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 6779
Experience:  5+ Years in IT Support
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I uninstalled Microsoft office from my lap top. How do I

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i uninstalled Microsoft office from my lap top . How do I reinstall it back? Thanks
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: dell computer an old one
JA: What have you tried so far with your Dell? Have you installed any updates recently?
Customer: I allowed for updates yesterday. But I accidentally uninstalled today trying to remove skype for business
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no,

Hi, my name is ***** ***** I will do my best to help you today. In order to install office, please go to https://office.com and sign in to your account you used to purchase Office. Then click Install Office on the right. Follow the instructions to download Office. When it downloads, launch the downloaded file to begin installing Office.

Customer: replied 13 days ago.
will it restore my files

If you mean your documents, spreadsheets, etc. those are not removed when you uninstall Office. They will still be in the same place they have always been, which is usually your "Documents" folder.

Customer: replied 13 days ago.
what about my powerpoints and word documents

Those are also not removed when you uninstall Office. They will still be in the same place they have always been, which is usually your "Documents" folder.

Customer: replied 13 days ago.
could you do the trouble shooting now Thanks

You can ignore the offer for remote assistance. It is an automatic pop-up and not necessary. In order to install office, please go to https://office.com and sign in to your account you used to purchase Office. Then click Install Office on the right. Follow the instructions to download Office. When it downloads, launch the downloaded file to begin installing Office.

Customer: replied 13 days ago.
I have paid can you do the remote assistance?

You will not be charged for the remote assistance. In order to install office, please go to https://office.com and sign in to your account you used to purchase Office. Then click Install Office on the right. Follow the instructions to download Office. When it downloads, launch the downloaded file to begin installing Office.

Customer: replied 13 days ago.
i dont have the account it was a long time ago

You will need to go to this link and follow the instructions provided in order to reset your Microsoft password: https://account.live.com/password/reset

Ricky- Expert Tech, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 6779
Experience: 5+ Years in IT Support
Ricky- Expert Tech and 12 other Computer Specialists are ready to help you

Hello,

My name is ***** ***** experienced Microsoft & Cisco certified Tech Expert.

I accepted your remote assistance request made on JustAnswer platform.

Customer: replied 13 days ago.
Rick the job is not finished could you kindly remote assist as I have paid for the service
Customer: replied 13 days ago.
Saffer I was talking to Rick for a paid service it has not been fulfilled

May i continue with that as I am the one accepted your remote assist request?

Customer: replied 13 days ago.
Rick are you there?

Yes, Safeer has taken over in order to perform the remote assistance.

Customer: replied 13 days ago.
why is it taking so long after paying

In-order to start the Secure Remote Assistance, kindly download and open Elcinor Secure Remote Assistance application from the following link on your Windows Computer:

http://www.justanswer.com/remotedesktop/join.aspx?Session=c78e4e59-c894-4f2f-a3df-779dfb198c54

Session ID:6620

Customer: replied 13 days ago.
shall I cancel and get a refund

Please download and start the Elcinor Remote assistance app, I am ready to start the remote session

Customer: replied 13 days ago.
I would like a refund ,I did not get the service required

cannot provide copyright illegal copies of Microsoft office apps, sorry. if you have Office365 subscription or Serial key available only will be able to reinstall the Office apps and fulfill your case.

thanks for the session.

incase required please use the link to purchase original installe dof Office 365 application from following:

https://www.microsoft.com/en-ae/microsoft-365/p/microsoft-365-family/cfq7ttc0k5dm

please reach out to JA customer care for refund if you wish to.

Thanks

Safeer