How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask SaloniM Your Own Question
SaloniM
SaloniM, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 259
Experience:  Expert
110384226
Type Your Computer Question Here...
SaloniM is online now

I am unable to access my hotmail account. Forgotten password

This answer was rated:

I am unable to access my hotmail account. Forgotten password ***** since setting 2 step authentication I no longer use the email account set up for recovery. This means I am unable to authenticate. Without this I am unable to change those details to alternative email address or to reset my password.
JA: Are you logged into your Hotmail account on any other devices?
Customer: I also use it on my ipad.
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: mobile phone number but the problem is that email address for 2 step authentication is no longer in use.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I don’t think so.

Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know with whom I have the pleasure of speaking with?

Customer: replied 15 days ago.
Kathleen Kennedy

Hi Kathleen, please use the link below to reset the password

Link - https://account.live.com/password/reset

Hope it helps.
Kind Regards,

Saloni

SaloniM and 2 other Computer Specialists are ready to help you
Customer: replied 15 days ago.
I’ve just paid for this service!

Please click on the below link for remote assistance.

https://meet.google.com/gdk-mtqz-xip