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Hi Steve , I'm looking into your request and will update you shortly.
Please follow the below instruction to get the issue resolved:
Step 1: Reset the printing system
Resetting the print system clears any error states by removing all HP and non-HP printers, print jobs, and printer preferences.
Resetting the Printing System in Mac OS X
Click the Apple menu, and then click System Preferences.
Click Print & Fax, Print & Scan, or Printers & Scanners.
Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.
Click Reset in the confirmation window.
Enter the Administrator name and password, and then click OK to complete the reset.
For more reference, please click on the below link:
Hope this help.
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Hello, let me try to help you check the issue with HP printer driver.
Please help me open this link: https://anydesk.com/en on your computer to install Anydesk remote tool. On the web-page click on free download to install anydesk remote tool.
Once the remote tool are installed, Open AnyDesk and on the Left top corner you will see the note "This Desk can be accessed by this address" you can give me the 9 digit address number so I can remote in.