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SaloniM
SaloniM, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 259
Experience:  Expert
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Terrible terrible problems getting the HP driver, I am on

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Terrible terrible problems getting the HP driver
JA: What's the brand, model, and Operating System (OS) of your computer?
Customer: I am on Apple which may be the isdue
JA: What have you tried so far with your computer?
Customer: couldnt connect my new hp laser printer to MacBook as Cable. Had to connect to my old iMac with Mac OS high Sierra 10.13.6 butbtotal blink when trying to upload the HP software, nightmare loop of getting into MS account, putting in my gmail address then being asked again for an I’d, if only Gp would let me upload the driver the printer is totally use l yselees I will have to return if I can’t sort this why MSN’s it so incredibly imcredby hard to get the driver!????, c
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: Can I speak to someone?

Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know with whom I have the pleasure of speaking with?

Customer: replied 15 days ago.
Steve
Customer: replied 15 days ago.
I was in touch with HP auto help are you HP?
Customer: replied 15 days ago.
I very very much doubt this can be solved quickly am having severe issues uploading the HP printer driver it’s hopeless blocked at every point
Customer: replied 15 days ago.
Why can’t go just allow easy access to the driver???????
Customer: replied 15 days ago.
why can’t HP allow?
Customer: replied 15 days ago.
Sorry I know it’s not your fault
Customer: replied 15 days ago.
Please help
Customer: replied 15 days ago.
Hello?
Customer: replied 15 days ago.
Is anyone there?
Customer: replied 15 days ago.
Are you there?

Hi Steve , I'm looking into your request and will update you shortly.

Hi Steve,

Please follow the below instruction to get the issue resolved:

Step 1: Reset the printing system

Resetting the print system clears any error states by removing all HP and non-HP printers, print jobs, and printer preferences.

Resetting the Printing System in Mac OS X

  1. Click the Apple menu, and then click System Preferences.

  2. Click Print & Fax, Print & Scan, or Printers & Scanners.

  3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.

  4. Click Reset in the confirmation window.

  5. Enter the Administrator name and password, and then click OK to complete the reset.

For more reference, please click on the below link:

https://support.hp.com/us-en/document/c04618676

Hope this help.

Kind Regards,

Saloni

SaloniM, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 259
Experience: Expert
SaloniM and 9 other Computer Specialists are ready to help you

Welcome to JustAnswer.com a Question & Answer Paid Service. My name is ***** ***** JustAnswer Expert and I will be assisting today.

Hello, let me try to help you check the issue with HP printer driver.

Please help me open this link: https://anydesk.com/en on your computer to install Anydesk remote tool. On the web-page click on free download to install anydesk remote tool.

Once the remote tool are installed, Open AnyDesk and on the Left top corner you will see the note "This Desk can be accessed by this address" you can give me the 9 digit address number so I can remote in.