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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 68298
Experience:  Over 15 years of consulting to the IT industry
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Unable to download BT mail app on my I mac? i believe yahoo

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JA: Hi. How can I help?
Customer: unable to download BT mail app on my I mac?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: i believe yahoo but confused now BT have stepped yahoo email now?
JA: How do you usually access Yahoo? On a phone or tablet, or through a web browser?
Customer: phone, laptop & I Mac for emails
JA: What troubleshooting have you tried?
Customer: i can access bt mail from phone & laptop but not iMac, have tried the I mac trouble shooter
JA: Anything else you want the Email Expert to know before I connect you?
Customer: do you mean the expert will have access to my I mac please?

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

On the Mac you need to go to the website here

To sign in and check your emails please

Customer: replied 17 days ago.
Ok will do


Customer: replied 17 days ago.
Safari can’t find the server

I checked and it is working correctly, just click the link please

Customer: replied 17 days ago.
To get messages on to click link can you help me activate it please on the iMac

You just click the link I gave you please, repeated below

Customer: replied 17 days ago.
My iMac is not connected to the messages

Please elaborate on what you mean

Customer: replied 17 days ago.
In order to click link I need to have the message on my iMac, it’s only on my iPad

ok, but make sure to type it exactly as it is as if you get

Safari can’t find the server

It means you did not type it in correctly

Customer: replied 17 days ago.
Ok on BT site now But when I click password ***** I get a green locked blank screen, must be a firewall? (Same happened yesterday when I tried)!

please make a photo of what you see and attach it here

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Customer: replied 17 days ago.
File attached (MTM7MQS)

Hold F5 and refresh the page please

Customer: replied 17 days ago.
No change sorry

Shut down your Mac.

Find Command (⌘), Option, P, and R on your keyboard.

Turn on your Mac.

Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.

Hold these keys until the computer restarts and you hear the startup sound for a second time.

Release the keys.

Then try to sign in

Customer: replied 17 days ago.
Completed but no second sound before sign in, tried bt log in again same situ sorry

Go to

Download and install Google Chrome, open this and sign in within this instead please

Customer: replied 17 days ago.
File attached (VMS3Z11)
Customer: replied 17 days ago.
When click green lock this appears

click ok

Customer: replied 17 days ago.
Unable to down load not supported 10.9!

yes but what happened when you clicked ok before for the certificate?

Customer: replied 17 days ago.
File attached (SQZT35M)

Chrome is now installed so now access mail in it

Customer: replied 17 days ago.
Sorry I don’t understand
Customer: replied 17 days ago.
Can I get bt mail via this

In Chrome you now go to

And sign in

Customer: replied 17 days ago.
Well done Richard! Thanks, ***** ***** I access mail via app please rather than on line on I mac?

Please accept the request for more Q&A time and I can help you with this next requirement.

Customer: replied 17 days ago.
my original question was how do i download the bt app to access mail though?

yes and as I replied there is no BT app to download, that is for iPhones and iPads, you use the website as shown to you and now working.

Customer: replied 17 days ago.
Ok understand now, typical BT service ah. Thanks again for your help

All providers only make apps for mobile devices.

Richard and other Computer Specialists are ready to help you
Customer: replied 17 days ago.
you can tell i am well out of date but appreciate your patience.

You are most welcome