How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 68325
Experience:  Over 15 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now

I can't get prime to work have turned routed on and off

This answer was rated:

I can't get prime to work have turned routed on and off still nothing
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Its the TV l can't get to work
JA: What's the brand and model number of your TV? How old is it?
Customer: Samsung one year old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No l can get it on lpad
JA: How long has this been an issue with your Samsung? What happened right before this?
Customer: Only signed up yesterday
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No that's all

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard and 12 other Computer Specialists are ready to help you
Customer: replied 17 days ago.
Still nothing
Customer: replied 17 days ago.
Sorry but lam still waiting is there a problem

Please click this link

and open the file that downloads