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K Dismas
K Dismas, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4034
Experience:  Developer/Programmer/Computer Technician
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I installed Windows update yesterday. Now I can't connect to

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Hi. I installed Windows update yesterday. Now I can't connect to wifi.
JA: Are you able to connect using an ethernet cable?
Customer: I don't have one
JA: Which lights are colored and/or blinking on your router?
Customer: Internet connection seems fine. I can connect to internet from my phone just not my laptop
JA: Anything else you want the Network Expert to know before I connect you?
Customer: The windows 10 update seems to have caused the problem

Hello my name is ***** ***** JustAnswer,
I am really sorry for the trouble you are facing right now.

But I'm here and happy to assist you today.

Take note: Please feel free to ignore the automated offers. These are premium services that are not free of charge. They are forms sent automatically by the website and not coming from my own will.

When the Wi-Fi or Ethernet adapter stops working after applying a system update, it could indicate that the driver got corrupted, or the quality update may have introduced unwanted changes. In this situation, you can uninstall the driver manually, and then, Windows 10 will automatically reinstall the adapter again.

Customer: replied 20 days ago.
How do you uninstall the driver manually please?

Please follow the steps below.

To Uninstall a Network Adapter Driver in Windows 10:

1. Click the Windows icon in the bottom left corner of the screen, and type Device Manager into the Search bar.

2. The Device Manager should appear. Locate the Network Adapter drop down, and choose the adapter you wish to uninstall.

3. Right-click the network adapter, and click Uninstall.

4. The program will confirm the uninstall. Click OK to continue.

5. After it is finished uninstalling the driver, restart your computer.

Customer: replied 20 days ago.
This did not work. Still have the problem

May I know if you restart your pc after uninstalling the driver?

Customer: replied 20 days ago.
This is not fixed

Okay. May I know if you restart your pc after uninstalling the driver?

Customer: replied 20 days ago.

Okay. Please try to reset your router.

1. Locate the Reset button on the back of your router.

2. With the router powered on, use the pointed end of a paperclip or similar object to press and hold the Reset button for 15 seconds.

3. Wait for the router to fully reset and power back on.

K Dismas and 4 other Computer Specialists are ready to help you
Customer: replied 20 days ago.
Thank you it is now working. My apologies for giving a bad rating earlier.

You're welcome, Have a great day and thanks for choosing us as your advisory partner.