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Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
May I know with whom I have the pleasure of speaking with?
Hi Christine, please follow the below steps to resolve the issue.
You will need a computer with iTunes installed on it to restore your disabled iPhone
Please follow the below link to know how to restore your phone
Link - https://support.apple.com/en-in/HT204306
Hope it helps.Kind Regards,
Thanks for requesting a remote session.
Your remote request is open to all the experts now, someone soon will take your system on remote and will fix it for you
Hello, I’m Divy. Thank you for requesting the premium service. I’ll be assisting you further.
Please click the below link on your computer to connect with me remotely
Link - https://join.zoho.com/723686129
May I confirm if you have a Windows computer?
Please click the below link and install iTunes on your Windows computer.
Please wait for some time and try again later.
There might be a server problem connecting to Apple.
My husband's ID: ********@sapo.pt or **********@gmail.com
What partial letters do you see on your iPad when you attempt to log in?
Thank you. Do you have access to this email?
And would you have access to his phone?
I am afraid you will need to visit the nearby Apple Store to unlock the iPad with proof of purchase.
There is an account error on the account as it has not been used for a long time.
I am afraid I do not have the resources available to help you fix the problem.
Thank you for your patience.