How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask SaloniM Your Own Question
SaloniM, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 260
Experience:  Expert
Type Your Computer Question Here...
SaloniM is online now

I cannot access my ipad. My husband died last year and he

This answer was rated:

I cannot access my ipad. My husband died last year and he has a list of different passwords which I have tried but now it is disabled and locked. How can I use this tablet? Can you help?
JA: Have you done a hard reset on your device by holding down the power button until it vibrates or beeps?
Customer: No I have not tried that action. I shall try now.
JA: Has there been any recent damage to your device (e.g. from dropping it or getting it wet)?
Customer: No I have no damage. I just held the button down but the screen is black and no sound.
JA: Anything else you want the Android Expert to know before I connect you?
Customer: No I cannot think of anything that would help.

Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know with whom I have the pleasure of speaking with?

Customer: replied 16 days ago.

Hi Christine, please follow the below steps to resolve the issue.

  • You will need a computer with iTunes installed on it to restore your disabled iPhone

  • Please follow the below link to know how to restore your phone

    Hope it helps.
    Kind Regards,


SaloniM, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 260
Experience: Expert
SaloniM and 6 other Computer Specialists are ready to help you
Customer: replied 16 days ago.
I am having problems with my ipad not iphone. How do I connect your remote assistant to my computer?

Thanks for requesting a remote session.

Your remote request is open to all the experts now, someone soon will take your system on remote and will fix it for you

Hello, I’m Divy. Thank you for requesting the premium service. I’ll be assisting you further.

Please click the below link on your computer to connect with me remotely

Link -

Thank you.

Customer: replied 12 days ago.
I cannot use my ipad because I do not know the Id and password. This ipad belonged to my husband who recently died.
Customer: replied 12 days ago.
How can I access my ipad? I have a computer but do not have itunes on this computer.

May I confirm if you have a Windows computer?

Customer: replied 12 days ago.
I cannot access my ipad. I do not know the id and the password.
Customer: replied 12 days ago.
I have a windows computer.
Customer: replied 12 days ago.
I have a Windows computer.

Please click the below link and install iTunes on your Windows computer.


Customer: replied 12 days ago.
Hi, loaded iTunes but when signing into Apple a message came up to say iTunes had a problem and to try later. What do you want me to do? Try again now?

Please wait for some time and try again later.

There might be a server problem connecting to Apple.

Customer: replied 12 days ago.
I am now registered with iTunes and Apple. What is the next step?

Please follow the below link to know how to restore your phone

Customer: replied 12 days ago.
Hello, I loaded iTunes and registered with Apple. I followed instructions for Button ipad. I had small iTunes symbol. now gone back to 'Activation Lock' asking me for original set up details. (late husbands passwords, etc).
Customer: replied 12 days ago.
This has just appeared: IMEI: 01331400 161306 6 ICCID: unknown Regulatory - does this help?
Customer: replied 12 days ago.
Problems connecting the link with you. Goodnight. too late
I was off work by the time you replied. Can you help me wit the Apple ID of your husband?
Customer: replied 12 days ago.

My husband's ID: ******** or **********

What partial letters do you see on your iPad when you attempt to log in?

Customer: replied 11 days ago.
When I attempt to log in it shows '[email protected]' so I think it is old '*****@******.*** email address.

Thank you. Do you have access to this email?

Customer: replied 11 days ago.
Sorry I have never tried for years.

And would you have access to his phone?

Customer: replied 11 days ago.
We still have the same landline but mobile number has changed.

I am afraid you will need to visit the nearby Apple Store to unlock the iPad with proof of purchase.

Customer: replied 11 days ago.
His mobile 00351918966015

There is an account error on the account as it has not been used for a long time.

Customer: replied 11 days ago.
I am disappointed that you cannot help - but you have tried. Thank you.

I am afraid I do not have the resources available to help you fix the problem.

Thank you for your patience.