Ask a Computer Question, Get an Answer ASAP!
Hello. Welcome to Just Answer, an independent paid Question, and Answer support site. I am Rafi with 16+ years of experience and will try to do my best to help you today. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly. May I know what troubleshooting have you done?
Apple takes account of privacy and security very seriously. Please take the time to carefully read and do the instructions
If you forgot your Apple computer password ***** will need restore your system, please note your files will be erased, this will show you how to get this done: https://www.youtube.com/watch?v=OSQsM6T7LXU
If you have iCloud enabled on your Mac you can you can use this link to reset your password ***** get back into the computer: https://iforgot.apple.com/password/verify/appleid
Thank you very much for your time & patience while I typed up your response. Let me know if you have any follow up questions. Thanks
I kindly request that you please scroll up. I have posted a reply for you that explains your questions above, please let me know if your not seeing it and I will repost it for you. Let me know if you have any follow up questions. Thank you.
To reset the user name it would have to be done through BT directly. You can use this link: https://www.bt.com/help/contact-us