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I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.
Thank you for your patience while I investigated your question. It sounds like you are experiencing trouble with your Snowdon Soundbar which is producing excessive bass. I have reviewed the manual and can confirm the there is no built-in function where you can manage the Balance, Treble and Bass, however, has modes you can change to which will produce sounds in various ways. Please refer to the instructions I have composed below to understand more information regarding the mode functions available.
I hope the information provided today helps to amend your sound settings and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!
I'm sorry to hear that, is there anything else I can help you with today?
I wish you all the best.