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Ricky- Expert Tech
Ricky- Expert Tech, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 7481
Experience:  5+ Years in IT Support
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No internet, Computer and phone, Yes No internet on laptop,

Customer Question

No internet
JA: What computer or device are you trying to connect?
Customer: Computer and phone
JA: Does your network appear in the Wi-Fi list on your phone?
Customer: Yes No internet on laptop
JA: Are other devices (computer, tablet, etc.) connecting to the router?
Customer: Phone is on out side line
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: Home ee is death
Submitted: 14 days ago.
Category: Computer
Expert:  Ricky- Expert Tech replied 14 days ago.

Hi, my name is ***** ***** I will do my best to help you today. Please unplug your internet modem and wifi router from the wall. Wait 30 seconds, then plug in the modem. Wait for all the lights to return to normal, then plug in the router. Wait for all the lights to return to normal on the router, then try again.