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Rei Guimmayen
Rei Guimmayen, Computer Support Specialist
Category: Computer
Satisfied Customers: 5226
Experience:  Microsoft Certified Professional
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I cannot update the latest version of iPad Software and it

Customer Question

I cannot update the latest version of iPad Software and it is not being charged, even though it is plugged into the power source.
JA: What's the brand and model of your appliance? How old is it?
Customer: Th Generation IPad, Model MYLD2B/A, Serial F9FF3701Q1GG
JA: How long has this been going on? What have you tried so far?
Customer: since it was bought, a few days ago.
JA: Anything else we should know to help you best?
Customer: I do not think so.
Submitted: 15 days ago.
Category: Computer
Customer: replied 15 days ago.
Latest version of software now uploaded.
Expert:  Rei Guimmayen replied 15 days ago.

Hi! Welcome to, an independent Question and Answer site. My name is ***** ***** I will be assisting you today.

If your iPad is not charging, please follow these steps:

  • Restart your device: iPad
  • Try a different USB cable or charger.
  • Make sure that you have the latest version of iOS. (Go to Settings > General, then tap Software Update. > Tap Download and Install
  • Contact Apple Support to set up service.

Please refer to this link:

Thank you