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Hi there and welcome to Just Answer tech support, I'm expert Divy. I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
You have reached out to Just Answer Tech support. We do not sell or return products. I can help you connect to the concerned team if you can share more details on who you purchased the product from. Thank you.
Please Note: You may ignore the automated pop-up message that you see on your screen. It is completely optional.
Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.
Please reach out to the support team that you purchased the product from by visiting the support portal.
Link to the support portal can be support followed by the company’s name.
You can also navigate to the My order section under your account to view & cancel your order.
Please let me know if you need any additional information. Thank you.