How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask David L Your Own Question
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 11476
Experience:  Microsoft & Cisco Certified with over 20 years experience
13852270
Type Your Computer Question Here...
David L is online now

I was talking to you concerning my tv box. I cannot get it

This answer was rated:

I was talking to you concerning my tv box. I cannot get it to connect to broadband ...my router has been showing flashing green lights for 2 days now and we have had no tv all weekend.
JA: Are you able to connect using an ethernet cable?
Customer: No
JA: Which lights are colored and/or blinking on your router?
Customer: The bottom one is flashing green and the one shaped like a fan is constant green
JA: Anything else you want the Network Expert to know before I connect you?
Customer: Just get our tv working please

Hello,

My name is***** for the trouble.

Memory errors in network devices often cause this type of connectivity problem. So first, to rule out that possibility, power down the router/modem that provides your Internet access and unplug the power cord and remove the battery from the router/modem as well. Wait 3 minutes for the device memory to drain (which will remove any erroneous data). Then reinstall the battery if it has one, plug in the power cord on the router/modem and power up the device. Wait for the router/modem to completely start up. Then do the same with your WiFi router (if you have a separate WiFi router rather than a modem that provides both routing and WiFi). Then power down the cable box (unplug power), wait 3 minutes and plug power back in after the router/modem has completed start up and test to see if the issue is resolved.

Also make sure to plug the cable box directly into a wall socket and not into a power strip or surge protector when you do this.

David L and 8 other Computer Specialists are ready to help you
Customer: replied 9 days ago.
I still can't get the lights on router to stop flashing green
Customer: replied 9 days ago.
what happens in the meantime. We will be paying for a service we are not getting.
Customer: replied 9 days ago.
Can you ring me tomorrow?