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Hello! Welcome to JustAnswer. Thank you for your question. I'm Benjie and I can help you today.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
What's the make/model of the involved device?
Can you please elaborate the issue so that I may assist you further?
Are you trying to print the document?
Since I didn't hear from you please try these general instructions
Can you please turn off the printer remove the power to the printer unplug it from the power socket.
Then wait 10 minutes,connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
I hope the above information helps you. If you have any questions, let me know.