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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Please click this link
And open the file that downloads
I replied 3 times with
I am sorry I may have offended you. Forgive my incompetence. May we start again?
there was no offense, you said you needed a break so I disconnected. You wish to resume again?
Of course, please click this link
And follow the steps to connect the Firestick to the wifi network
Page requested doesn't seem to exist
You only need to click the link please and it will open the page.
What is now showing on your TV screen?
You need to go to the place you saw your apps, where we went before.
It is ok, you are not wasting my time.
But you need to go to the firestick, use the input or source button,. so you see the apps, like you did before.
how did you get to the apps on the Tv before?
I think by clicking on TV handset on Netflix button. Comes up with the same message no connection to int
ok, so then you are not doing this on the fire stick.
What is the make and model of the TV?
Go to page 23 here
And follow the steps
Connect to a wireless network please
I haven't completed the link you gave me. It refused my password.
On screen now, tv channels
The wifi password ***** mean?
You can also click here
and open it from there please
I have downliaded dropbox and had a consultation sith Karine who informs me politely tgat i am barking up the wrong tree
I better not waste any more of your time. This is going nowhere. I shall have to try to cancel my account with you before I incur any further expense.
You only need to please click the link and you can view the steps to connect the Tv to the wireless network
Go to page 23
I have been trying that, unsuccessfully - access denied.
Now interrupted by fire alarm in block
ok, where do you see Acess denied?
you just click this link
And the document opens, nothing further is needed to be done apart from going to page 23
I simply do not understand what is said.
I have no modem connector. Tv plugs ztraight into electricity supply.
I am trying to get reolies from Vodafone who i oay monthly for supply
The issue is the TV is not connected to wifi which I am instructing you to do please
I have been trying to sort this with your help and vodafone. We are getting nowhere and I am running out of power and patience. I may return to it tomorrow if I have the strength, and is it worth it?
Thank you for your help Richard.