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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 71111
Experience:  Over 15 years of consulting to the IT industry
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Screen is orange, it won’t power off, but can do a

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Screen is orange, it won’t power off, but can do a screenshot
JA: What exactly is frozen or not starting up for you?
Customer: Can’t open anything!
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Apple 6 (I think!) , iOS 10
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: Not really

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the home and power buttons on the device until you see the apple logo then release.
Let the device restart and tell me how it now functions please.
Thank you

Customer: replied 14 days ago.
Succsss

Glad to hear

Customer: replied 14 days ago.
Thanks, Richard!

You are welcome

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