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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 71053
Experience:  Over 15 years of consulting to the IT industry
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The AOL mail service on my Blackberry Passport has

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The AOL mail service on my Blackberry Passport has disappeared
JA: How do you usually access AOL? On a phone or tablet, or through a web browser?
Customer: On my MAC PC and on my Blackberry Passport mobile
JA: What troubleshooting have you tried?
Customer: I have written to AOL Support and they gave me a solution which I tried but now all my AOL emails on the phone have disappeared I have written to them a second time and am awaiting a reply
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

to add the account back to the phone please follow the steps here

Let me know how you go, please

Richard and 2 other Computer Specialists are ready to help you
Customer: replied 12 days ago.
This solution did not solve problem as after selecting "Add Account" there is no facility on my Blackberry to add "Tap Advanced". Any further suggestions??

Please click this link

And open the file you download