Ask a Computer Question, Get an Answer ASAP!
Hello. Welcome to Just Answer, an independent paid Question, and Answer support site. I am Rafi with 16+ years of experience and will try to do my best to help you today. I am sorry to hear that you are having trouble with your phones. I know that can be frustrating. Hopefully, we can get this resolved quickly. May I know what troubleshooting have you done?
You will need to reset the device to factory settings to be able to get back in and/or clear any system errors. Please take the time to carefully read and do the instructions
Please note you will not lose your contacts.
If the above step is not an option you will need to do the information provided below
We will need to reset the device to be able to get back in and address this natter.
This will require you to connect your device to a computer and do a system restore through finder/iTunes.
At this time the steps outlined above are the only options.
If you still can't get the device fix with the reset a technician service request must be made by Apple and/or your carrier of choice.
If you need to contact a live person with Apple customer service you can find this information here: https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Thank you very much for your time & patience while I typed up your response. Let me know if you have any follow up questions. I am here to help you. Thanks.