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Tom
Tom, Computer Support Specialist
Category: Computer
Satisfied Customers: 1140
Experience:  over 10 years of fixing windows computers and 8 years of Mac experience
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I can't access my e-mail it won't accept my e-mail address,

This answer was rated:

I can't access my e-mail it won't accept my e-mail address
JA: Are you logged into your email account on any other devices?
Customer: no
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: no
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no

Hello I am Tom and Welcome to Just answer. Looking forward to helping you today

This is a third party website. You ask a question and we will provide an answer. Sorry to hear your having trouble.

A secure remote assistance request will be made by this website automatically, DO NOT accept the session, I might be able to resolve without additional charges!

Give me a few seconds to review your question

Who is the email provider? ie after the @ symbol in email address. Gmail?

How are you trying to access your email?

Customer: replied 8 months ago.
hotmail.com

Please use the following links to reset your microsoft password. You you can't log into hotmail.com

https://account.live.com/password/reset

If the above doesn't work will have to have Microsoft recover your account using the link below

https://account.live.com/acsr

Takes between 2 to 24 hours email response from Microsoft.

Tom, Computer Support Specialist
Category: Computer
Satisfied Customers: 1140
Experience: over 10 years of fixing windows computers and 8 years of Mac experience
Tom and 3 other Computer Specialists are ready to help you

Hi there and welcome to Just Answer premium services. Thank you for the information. I’ll be assisting you further.

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Kind Regards,

Saloni

My goal is to provide you with excellent service. If you have any further questions, please do not hesitate to ask! I hope you enjoyed your experience with JustAnswer today. It has been a pleasure to assist you, have a great day.

Kind Regards,

Saloni