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Rei Guimmayen
Rei Guimmayen, Computer Support Specialist
Category: Computer
Satisfied Customers: 6231
Experience:  Microsoft Certified Professional
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Why Can't I read my emails it keeps coming up with could not

Customer Question

Why Can't I read my emails it keeps coming up with could not read the document
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Gmail
JA: How do you usually access Gmail? On a phone or tablet, or through a web browser?
Customer: on my phone
JA: What troubleshooting have you tried?
Customer: Have not tried any troubleshooting as I can't read very well and do not understand it
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no thank you
Submitted: 14 days ago.
Category: Computer
Expert:  Rei Guimmayen replied 14 days ago.

Hi! Welcome to JustAnswer.com, an independent Question and Answer site. My name is ***** ***** I will be assisting you today.

Can you please try to access your Gmail using browser and check if you encounter same issues? Go to http://mail.google.com

Thank you

Please note: If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me.

Customer: replied 14 days ago.
I thing I have done something wrong
Customer: replied 14 days ago.
It is asking for me to update payment info
Expert:  Rei Guimmayen replied 14 days ago.

Please ignore the Premium Service offer you see on your screen, this issue can be addressed thru chat. This was offered automatically by the website, not initiated by me.

Expert:  Rei Guimmayen replied 14 days ago.

Have you tried to check email via browser? If you can't see your email, I suggest that you clear your browser's cache

Customer: replied 14 days ago.
Now it's not letting me put the last 4 numbers in
Expert:  Rei Guimmayen replied 14 days ago.

Please ignore the Premium Service offer you see on your screen, this issue can be addressed thru chat. This was offered automatically by the website, not initiated by me.

Customer: replied 14 days ago.
Thank you I have got it working now
Expert:  Rei Guimmayen replied 14 days ago.

You are welcome. It has been a pleasure helping you with your question today.

Your 5-star rating to my service will be much appreciated.

If you have other concerns regarding your computer or accounts, please ask me from my profile linked below. I will be happy to assist you.

https://www.justanswer.com/computer/expert-techrei

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