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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 73133
Experience:  Over 15 years of consulting to the IT industry
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My outlook account froze and I deleted the app. Am trying to

Customer Question

My outlook account froze and I deleted the app. Am trying to log on but have forgotten password. The code is being sent to an email address the no longer exists.
JA: Have you checked for the lost email in your Trash and Spam folders?
Customer: the email address they are trying to send code to, is defunct
JA: Have you tried the "Recover deleted items" option under the Deleted Items folder?
Customer: I can’t access the email account - it no longer wirks
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no thankyou
Submitted: 19 days ago.
Category: Computer
Expert:  Richard replied 19 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you