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Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
Please follow the below steps to resolve the issue:
Make sure the keyboard is turned on and charged.
On iPad, go to Settings > Bluetooth, then turn on Bluetooth.
Select the device when it appears in the Other Devices list.
If Keyboard is already paired with another device, you must unpair them before you can connect Keyboard to your iPad.
Hope this helps.Kind Regards,
Please switch Off the keyboard once and then reconnect, turn the keyboard switch to On and then tap any key.
When Keyboard is reconnected, the onscreen keyboard doesn’t appear.
You may ignore the automated pop-up message that you see on your screen. It is completely optional.We can continue with the chat without any additional charges.
Apologize for the inconvenience caused to you. May I know the exact error message you're getting now so that I can help you with the resolution?